Yes, our site is secure. Our site uses Secure Socket Layer (SSL) 128/256-bit encryption verified by RapidSSL to transmit your information securely. We also use PayPal and their secure server to accept your payments. Your personal information is private, safe, and secure.
When you are on a secure page, look for the lock icon near the bottom or notice the top of the web page and how the address bar has changed color to ensure your information is safe
What are your accepted payment methods?
US Currency
Visa, MasterCard, Discover
PayPal (credit card, debit card, bank balance, PayPal balance)
Note:prepaid card must have an address assign to it for your order to process
What is PayPal?
PayPal is how individuals and businesses send and receive money online. With PayPal, you have an online account that makes it easy to send money from a variety of sources (like your credit card or bank account) to a variety of recipients (such as an online store or your landlord) - without sharing your financial information." For more information please visit What Is PayPal or How PayPal Works
Do you charge sales tax?
Yes, we are required by the state of Texas to collect an 8.25% sales tax for orders shipped within the state of Texas. Orders shipped outside of Texas are not charged a sales tax
When will my order ship?
Orders are processed and shipped within 2-3 business days. We ship items Monday-Friday.
We do not ship Saturday, Sunday, or Federal Holidays/Observances
Do you ship internationally?
Yes, we ship Worldwide but with some exclusions. We are continually adding more countries as we grow and improve our site. You can place an item into your cart and use the shipping calculator to determine if we ship to your country.
Don’t see your country listed? Contact us to see if we can ship to your country
*Note for International Buyers: Your government or postal service may charge additional taxes, import fees, or customs duties on your package. These charges are not included in the item price or shipping cost. You are responsible for these charges. Please check with your country’s customs office to determine what these additional costs may be before you place your order
What is your refund/return policy?
Your satisfaction is our #1 concern. If, after receiving your item you are not 100% satisfied you may return the item for a full refund within thirty (30)* days (doesn’t include your cost to ship the item back)**
We’re confident that you’ll never want to send your item back but if you aren’t satisfied for any reason, or it doesn’t live up to your expectations just let us know that you would like to return the item, send it via a reliable carrier (a trackable option is highly recommended) and we will refund your money (refund does not include the original shipping cost or your shipping cost to return the item)*
Sorry the following items are non-refundable: manga, books, Dakimakura, and/or pillow cases
Once we receive your item we will process your refund.
*International buyers have up to forty-five (45) days to return items
Got questions? Please contact us for more information/instructions on returning your item.
How can I contact you?
You can contact us via email (the quickest and easiest way to contact us): info[at]animejackpot.com, the contact us form or regular mail:
AnimeJackpot
PO BOX 535151
Grand Prairie, TX 75053
Phone Number: 1-800-576-0915
For now, email is the quickest way to contact us
Do I need a PayPal account to purchase items from your store?
No, you do not need a PayPal account to purchase items from our store
We do use PayPal to accept credit card payments but you are not required to sign-up for a PayPal account
How do I pay using PayPal?
Once you are at the “Shipping & Payment” section the PayPal radio button is selected. Click the continue button. Next is the “Place Order” section. Review your payment detail and personal information. If you need to make changes click the “Modify” button. If all is correct, click the “Submit Order” button. You will be taken to PayPal’s secure site.
At PayPal’s site you can sign-in as a returning PayPal customer, review payment details and “Pay Now.”
If you do not have a PayPal account you can click on the “Continue” link under the “Don’t Have A PayPal Account” section You're taken to the billing and payment section. Enter your information and click the “Review Payment” button to continue. Review your payment and click the “Pay Now” button.
Congratulations your order is placed!
You may print a copy for your record or return to AnimeJackpot.com
Why does PayPal state the total payment does not include shipping and handling?
Your final total does include shipping and handling. Due to the way PayPal is configured, at this moment, it does not recognize that your final payment actually includes shipping and handling
I received a message that my order has not been completed. How do I complete my order and why did this happen?
This may happen when you go to pay for your items but do not complete the checkout. Click the link in the message or use the “Contact Us” form to notify us if you would like to complete the order or cancel the order.
How do I determine my currency in US dollar?
Visit the Currency Converter to convert your currency into US dollar (USD)
How can I track my package?
Visit USPS.com to track and confirm your package. Enter your tracking number in the box provided
What are your shipping methods?
United States
USPS First Class Mail
USPS Parcel Post
USPS Priority Mail
USPS Express Mail
International Shipping
If you want to track your package please select a trackable shipping method
USPS First Class Mail International estimated delivery up to 8 weeks (custom number provide to track within USA only)
USPS Priority Mail International estimated delivery up to 6 weeks (trackable)
USPS Express Mail International estimated delivery up to 14 days (trackable)
these are just estimated of delivery times.
Why has my ordered failed? I entered my information correctly.
When paying with a credit card our system verifies that the billing address you entered matches the billing address assigned to your credit card (this is for yours and our protection).
If the information is incorrect, this will cause your order to fail.
So, why does this happen?
Maybe you recently moved (for school or work) and forgot to notify your credit card company of the new address
Maybe you forgot that you have all your bills mailed to another location that’s different from your physical location
Maybe you accidentally hit the wrong key while typing
To ensure your order is processed correctly, please verify that the billing address you entered in the billing section matches the address your credit card company has on file for you or you may try placing your order using PayPal
I want to pre-order an item. Can I do that?
No, at this time we do not accept pre-orders for coming soon items. If you are interested in a coming soon item, click the Notify me when this item become available button on the item’s page to be placed on the notifications list. By doing so, our system will automatically email you when the item becomes available.
We will not share or sale your information. Once the system notifies you that the item is in stock, your information is instantly deleted.
*****Pre-order dates are estimated and are subject to change at any time due to possible, and often likely, manufacturer delays*****.
What is the best way to take care of my Dakimakura pillow case ?
Gently hand wash inside out, separately. Dry flat to reshape (do NOT tumble dry). If needed, you may iron it inside out on a low setting
What are damaged/dent boxes?
They are boxes that have dents, creases, rips, or tears on them. The actual product is in excellent undamaged condition. Due to their minor imperfections we have marked down their original price.
Still have questions? Please use the contact us form to send in your questions or concerns.
