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AnimeJackpot.com > FAQ

FAQ (Frequently Asked Questions)

FAQ


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Is your site secure?

Yes, our site is secure. Our site uses Secure Socket Layer (SSL) 128 bit encryption to transmit your information securely. We also use PayPal and their secure server to accept your payments. Your personal information is private, safe, and secure.
When you are on a secure page, look for the lock icon at the bottom or top of the web page to ensure your information is safe

What is PayPal?

PayPal is how individuals and businesses send and receive money online. With PayPal, you have an online account that makes it easy to send money from a variety of sources (like your credit card or bank account) to a variety of recipients (such as an online store or your landlord) - without sharing your financial information." For more information please visit What Is PayPal or How PayPal Works

What are your accepted payment methods

US Currency
Visa, MasterCard, Discover
Checks and Money Orders
PayPal (credit card, debit card, bank balance, PayPal balance)

Do you charge sales tax?

Yes, we are required by the state of Texas to collect an 8.25% sales tax for orders shipped within the state of Texas. Orders shipped outside of Texas are not charged a sales tax

When will my order ship?

Orders are processed and shipped within 2-3 business days. We ship items Monday-Friday. We do not ship Saturday, Sunday, or Federal Holidays/Observances

Do you ship internationally?

At this time we only ship to Canada, United Kingdom, Finland, France, Germany, Lithuania, Spain, Sweden, Switzerland, Australia, Mexico, Thailand, and Turkey more countries add (updated: August 14, 2008). We are continually adding more countries as we grow and improve our site.

Don’t see your country listed? We update our international countries regularly. You can place an item into your cart and use the shipping calculator to determine if we have added your country.

*Note for International Buyers: Your government or postal service may charge additional taxes, import fees, or customs duties on your package

What is your refund/return policy?

If you are not satisfied with your purchase you may return the item within twenty-five (25) days after receipt date to receive a refund. International customers have up to thirty days (30) days to return items. Once we receive your item we will process your refund. All items must be in original condition. We will not accept returns that have been damaged by the buyer or you decide you no longer want the item. Please contact us for instructions for returning item(s)

How can I contact you?

You can contact us via email: sales[at]animejackpot.com, the contact us form or regular mail:

AnimeJackpot
PO BOX 535151
Grand Prairie, TX 75053

Phone Number: 972-237-9407

For now, email is the quickest way to contact us

Do I need a PayPal account to purchase items from your store?

No, you do not need a PayPal account to purchase items from our store
We do use PayPal to accept credit card payments but you are not required to sign-up for a PayPal account

How do I pay using PayPal?

Once you are at the “Shipping & Payment” section the PayPal radio button is selected. Click the continue button. Next is the “Place Order” section. Review your payment detail and personal information. If you need to make changes click the “Modify” button. If all is correct, click the “Submit Order” button. You will be taken to PayPal’s secure site.

At PayPal’s site you can sign-in as a returning PayPal customer, review payment details and “Pay Now.”

If you do not have a PayPal account you can click on the “Continue” link under the “Don’t Have A PayPaly Account” section You're taken to the billing and payment section. Enter your information and click the “Review Payment” button to continue. Review your payment and click the “Pay Now” button.

Congratulations your order is placed!

You may print a copy for your record or return to AnimeJackpot.com

Why does PayPal state the total payment does not include shipping and handling?

Your final total does include shipping and handling. Due to the way PayPal is configured, at this moment, it does not recognize that your final payment actually includes shipping and handling

I received a message that my order has not been completed. How do I
complete my order and why did this happen?

This may happen when you go to pay for your items but do not complete the checkout. Click the link in the message or use the “Contact Us” form to notify us if you would like to complete the order or cancel the order.

 
 

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