FAQ
Show All /
Hide All
Is your site secure?
Yes, our site is secure. Our site uses Secure Socket Layer (SSL) 128 bit encryption to transmit your information securely. We also use PayPal and their secure server to accept your payments. Your personal information is private, safe, and secure.
When you are on a secure page, look for the lock icon at the bottom or top of the web page to ensure your information is safe
What is PayPal?
PayPal is how individuals and businesses send and receive money online. With PayPal, you have an online
account that makes it easy to send money from a variety of sources (like your credit card or bank account) to a variety of recipients (such as an online store or your landlord) - without sharing your financial information." For more information please visit What Is PayPal or How PayPal Works
What are your accepted payment methods
US Currency
Visa, MasterCard, Discover
Checks and Money Orders
PayPal (credit card, debit card, bank balance, PayPal balance)
Do you charge sales tax?
Yes, we are required by the state of Texas to collect an 8.25% sales tax for orders shipped within the state of Texas. Orders shipped outside of Texas are not charged a sales tax
When will my order ship?
Orders are processed and shipped within 2-3 business days. We ship items Monday-Friday.
We do not ship Saturday, Sunday, or Federal Holidays/Observances
Do you ship internationally?
At this time we only ship to Canada, Europe, Australia, Brazil, Mexico, Puerto Rico, Venezuela, Chile, United States Virgin Islands, Thailand, Malaysia, Philippines, Korea, Singapore, and United Arab Emirates. (updated: November 17, 2009). We are continually adding more countries as we grow and improve our site.
Don’t see your country listed? We update our international countries regularly. You can place an item into your cart and use the shipping calculator to determine if we have added your country.
*Note for International Buyers: Your government or postal service may charge additional taxes, import fees, or customs duties on your package
What is your refund/return policy?
Your satisfaction is our #1 concern. If, after receiving your item you are not 100% satisfied you may return the item in its original condition and packaging for a full refund within thirty (30)* days (doesn’t include your cost to ship the item back)**
We’re confident that you’ll never want to send your item back but if you aren’t satisfied for any reason, or it doesn’t live up to your expectations just let us know that you would like to return the item, send it via a reliable carrier (a trackable option is highly recommended) and we will refund 100% of your money (does not include your shipping cost to return the item)*
Once we receive your item we will process your refund.
*International buyers have up to forty-five (45) days to return items
**Item must be returned in its original condition with original packaging to be eligible for 100% refund.
Got questions? Please contact us for more information/instructions on returning your item.
How can I contact you?
You can contact us via email: sales[at]animejackpot.com, the contact us form or regular mail:
AnimeJackpot
PO BOX 535151
Grand Prairie, TX 75053
Phone Number: 972-237-9407
For now, email is the quickest way to contact us
Do I need a PayPal account to purchase items from your store?
No, you do not need a PayPal account to purchase items from our store
We do use PayPal to accept credit card payments but you are not required to sign-up for a PayPal account
How do I pay using PayPal?
Once you are at the “Shipping & Payment” section the PayPal radio button is selected. Click the continue button. Next is the “Place Order” section. Review your payment detail and personal information. If you need to make changes click the “Modify” button. If all is correct, click the “Submit Order” button. You will be taken to PayPal’s secure site.
At PayPal’s site you can sign-in as a returning PayPal customer, review payment details and “Pay Now.”
If you do not have a PayPal account you can click on the “Continue” link under the “Don’t Have A PayPaly Account” section You're taken to the billing and payment section. Enter your information and click the “Review Payment” button to continue. Review your payment and click the “Pay Now” button.
Congratulations your order is placed!
You may print a copy for your record or return to AnimeJackpot.com
Why does PayPal state the total payment does not include shipping and handling?
Your final total does include shipping and handling. Due to the way PayPal is configured, at this moment, it does not recognize that your final payment actually includes shipping and handling
I received a message that my order has not been completed. How do I
complete my order and why did this happen?
This may happen when you go to pay for your items but do not complete the checkout. Click the link in the message or use the “Contact Us” form to notify us if you would like to complete the order or cancel the order.
How do I determine my currency in US dollar?
What are your shipping methods?
United States
USPS First Class Mail
USPS Parcel Post
USPS Priority Mail
USPS Express Mail
International Shipping
USPS First Class Mail International estimated delivery up to 8 weeks
USPS Priority Mail International estimated delivery up to 6 weeks
USPS Express Mail International estimated delivery up to 14 days
these are just estimated of delivery times. your package may arrive earlier
How can I track my package?
Visit USPS.com to track and confirm your package. Enter your tracking number in the box provided
Why has my ordered failed? I entered my information correctly.
When paying with a credit card our system verifies that the billing address you entered matches the billing address assigned to your credit card (this is for yours and our protection).
If the information is incorrect, this will cause your order to fail.
So, why does this happen?
Maybe you recently moved (for school or work) and forgot to notify your credit card company of the new address
Maybe you forgot that you have all your bills mailed to another location that’s different from your physical location
Maybe you accidentally hit the wrong key while typing
To ensure your order gets process, verify that the billing address you entered in the billing section matches the address your credit card company has on file for you.
